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Director of Sales and Donor Services

Please see Special Instructions for more details.

Please attach a resume, cover letter and contact information for three professional references.

Position Information

Position Information

Job Title Director of Sales and Donor Services
Department Intercollegiate Athletics
Department Web Address
Full Time Equivalent


Position Type Administrative Faculty
Comp Grade B
Tenure Track Non Tenure Track
Job Description

The University of Nevada, Athletics department is recruiting for a Director of Sales and Donor Services. The Intercollegiate Athletics (ICA) ticketing sales staff is responsible for building and strengthening customer relations, customer acquisition, and maximizing ticket sales and donations. Positions establish, maintain and enrich customer relations through managing daily inbound calls, email communication, online chat communication, and in-person meetings. Positions contribute to outbound sales effort as needed to maximize revenue, execute sales strategies and cultivate relationships. All ticketing sales staff are responsible for specific donor and season ticketholder accounts as it relates to customer service and sales.

This position provides customer service to ICA customers. The incumbent focuses on season ticket renewals, new donations, and seat upgrades and up-selling. The position is responsible for selling any and all ICA inventory as assigned by senior management. The Director of Sales and Donor Services is responsible for establishing and maintaining relationships with season ticket holders to foster retention and strengthen the season ticket-holder base. The position may distribute and/or monitor the work of lower level sales staff. This is a commissioned sales position.

Wolf Pack Athletics has been a member of the Mountain West Conference since 2013. The University of Nevada has been recognized as a Diversity in Athletics award winner and sponsors six men’s and 10 women’s intercollegiate athletics teams with more than 400 student-athletes.

The University of Nevada, Reno has a growing and increasingly diverse student enrollment of approximately 21,000 including over 2,800 graduate students. The university has been recognized as a Tier I Institution by US News and World Report. Located in the picturesque base of the Sierra Nevada Mountains, the University is a 45 minute drive from Lake Tahoe and four hours from San Francisco and the Napa-Sonoma wine country. The Pacific Crest Trail is nearby for hiking and biking, while fantastic ski areas abound. The city offers an excellent living environment, due to its mountains, short commutes, growing arts community, increasing international flavor, and strong academic ties through the presence of Nevada’s oldest University.

Nevada has no state income tax, and Reno has a comparatively low property tax. The University offers excellent benefits, including faculty tuition benefits for university employees and their dependents.

The University of Nevada, Reno recognizes that diversity promotes excellence in education and research. We are an inclusive and engaged community and recognize the added value that students, faculty, and staff from different backgrounds bring to the educational experience.

Required Qualifications

High School Graduation and four years of relevant work experience; OR
Associate’s Degree and three years of relevant work experience; OR
Bachelor’s Degree and two years of relevant work experience: OR
Master’s Degree and one year of relevant work experience.
Relevant Experience: athletics administration, ticketing, sales, marketing, and/or customer service

Preferred Qualifications
Contact Information for this Position

Kevin Henley-

Special Instructions to Applicants

Please attach a resume, cover letter and contact information for three professional references.

Job Open Date 09/05/2017
Job Close Date 10/03/2017
Open Until Filled No
Search Number 72810
Note to All Applicants

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

The University of Nevada, Reno is committed to Equal Employment Opportunity/Affirmative Action in recruitment of its students and employees and does not discriminate on the basis of race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, and sexual orientation, or genetic information, gender identity, or gender expression. The University of Nevada, Reno employs only United States citizens and aliens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.

Supplemental Questions

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  1. * How did you initially learn about this recruitment/job opening?
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    • Personal Contact. Specify person and affiliation below.
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  2. If applicable, give more details on specific resource(s) indicated above.

    (Open Ended Question)

Required Documents

Required Documents
  1. Resume/CV
  2. Letter of Application/Cover Letter
  3. Reference Contact Information
Optional Documents